- Manufacturing lead times are based on orders received pre-noon, Monday - Friday (excluding bank holidays).
- The delivery lead times are based from when the item(s) has been despatched from manufacturing.
- Deliveries are made Monday to Friday between 9am and 5pm excluding bank holidays.
- Products may be sent out from multiple locations and therefore may arrive separately, but you won't incur additional delivery charges as a result.
- If you order items with differing lead times, your order may be consolidated and products may arrive together within the longest criteria.
- On rare occasions, some items may be delivered outside these timed windows.
- If delivery cannot be made or is refused there may be an additional charge for re-delivery.
- For queries about your delivery please call customer services on 0121 772 5370
Deliveries to multiple addresses
If you'd like to have items sent to separate UK addresses, please complete a separate order for each address. A separate delivery charge will be made for each address.
International deliveries are available on special request by calling customer services on 0121 772 5370.